Last Updated: [06/08/2025]
Effective Date: [06/08/2025]
This Privacy Policy is issued by Tekinfinite (“Tekinfinite”, “we”, “us”, or “our”) and is directed to individuals interacting with our website, services, or communications, including customers, account holders, visitors, and other users (collectively, “you”).
This Privacy Policy applies to all personal data we collect through our website, customer support channels, and marketing communications. It outlines how we handle your information, our reasons for collecting it, and the rights you have in relation to your data.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. We may update this policy from time to time to reflect changes in our business practices or legal requirements. Significant changes will be communicated via this page or, if appropriate, through direct contact.
We encourage you to review this page periodically to stay informed about how we protect your privacy.
1. Introduction
At Tekinfinite, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.
2. Information We Collect
2.1 Personal Information
When you make a purchase or create an account, we collect the following information:
- Name
- Email address
- Phone number (if provided)
- Billing and shipping addresses
- Order and transaction details
2.2 Technical Information
When you browse our site, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep track of cart contents
- Enable account login
- Improve website performance
- Analyze site usage through tools like Google Analytics
3. How We Use Your Information
We use your information solely to:
- Process and fulfill orders
- Communicate with you regarding your purchases
- Provide customer support
- Offer order updates or respond to inquiries
- Send promotional messages (only if you opted in)
- Improve the performance and security of our site
We do not sell, rent, or share your personal information with third parties for advertising purposes.
4. Sharing of Information
We only share your information with trusted third parties necessary to complete your transaction or operate our website, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., USPS, UPS)
- Our hosting and analytics providers
All third-party services are contractually obligated to keep your data secure and confidential.
5. Data Retention
We retain personal data only as long as needed to serve our business and legal obligations:
- Inactive accounts: 1 month
- Pending/failed orders: 5 days
- Cancelled orders: 5 months
- Completed orders: 1 year
- Stripe payment data: 1 day
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communication at any time
- Contact us with any data privacy concerns
7. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect your personal information, including SSL encryption and limited access controls.
We also employ measures such as firewall protection, secure payment gateways, regular software updates, and access controls to minimize risk. Payment information is processed by third-party providers (e.g., Stripe, PayPal) and is never stored on our servers.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 contact@tekinfinite.us