Tekinfinite Refund & Return Policy
Last Updated: [06.08.2025]
Effective Date: [06.08.2025]
This Refund & Return Policy is issued by Tekinfinite (“Tekinfinite”, “we”, “us”, or “our”) and is directed to individuals who purchase or interact with our products and services, including customers and site visitors (collectively, “you”).
This policy outlines the terms and conditions under which refunds, returns, and exchanges may be granted. By purchasing from our store or using our services, you agree to the practices described in this policy.
We may update this Refund & Return Policy from time to time to reflect changes in our offerings, logistics, or applicable laws. Significant updates will be posted on this page. We encourage you to review this policy periodically to stay informed.
1. Return Eligibility
Customers may return eligible products within 30 days of delivery. Returns are accepted for both defective and non-defective items, provided the following conditions are met:
Eligible for Return:
- Product is unused or slightly used
- Product is returned in its original packaging with all accessories
- Product is not damaged or misused after delivery
Not Eligible for Return:
- Product is marked as final sale
- Product is damaged by the customer
- Product is missing original packaging or accessories
2. Return Method and Process
All returns are handled by mail only.
To initiate a return, contact us at contact@tekinfinite.us with:
- Your order number
- Reason for return
- Clear photos if the item is defective or damaged
Once we receive your return request, we will review the details and provide you with further instructions via email, including return authorization and mailing instructions.
3. Return Shipping and Labels
Customers are responsible for the cost of return shipping and must download and print their own return labels, unless Tekinfinite determines that the item was defective or shipped in error.
If we confirm that the item is defective or incorrect after inspection, we will reimburse the return shipping cost. Please await authorization and further instructions before returning the item.
4. Refunds
Once the returned item is received and inspected, a refund will be issued to your original payment method within 7–14 business days. You will receive a confirmation email once your refund is processed.
Refunds cover the product cost only. Original shipping charges are non-refundable, unless the return is due to an error on our part.
5. Exchanges
We accept exchanges for:
- Defective products only
- Must be exchanged for the same product model
To request an exchange, contact contact@tekinfinite.us with your order number and a description of the issue.
6. Non-Returnable Items
We do not accept returns, exchanges, or refunds for:
- Items marked as final sale
- Items damaged due to customer misuse
- Items returned without original packaging or accessories
7. Fees and Conditions
- Return label: Customer must download and print
- Return shipping: Paid by customer (unless item is defective)
- Restocking fee: None
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at: 📧 contact@tekinfinite.uses, please contact us at:
📧 contact@tekinfinite.us