You can request a return within 30 days of delivery. Original, unused condition with packaging is preferred, but opened or used products may still be accepted for change-of-mind returns.

Returned products must not be severely damaged, intentionally damaged, materially altered, missing major components, abused or part of a fraudulent claim. TEKINFINITE may inspect returns and may deny, refuse or adjust a return where there is evidence of fraud, misuse, intentional damage, missing items or clear return abuse.

Customer satisfaction is our goal, while keeping returns fair for customers and the business.

Use our Contact/Support form with your order number and the reason for your return. Include photos and relevant details when available, particularly for a defective, wrong or damaged item.

Please wait for return authorization and mailing instructions before sending an item back.

The customer normally pays return shipping for a change-of-mind return. Tell us why the product was not right for you; your feedback helps us improve, and we may try to resolve concerns where practical.

Any possible alternative will depend on the circumstances and is not a promise of a concession.

Report the issue as soon as reasonably possible through Contact/Support. Include your order number and photos or details when available.

TEKINFINITE covers appropriate return or replacement shipping for defective, wrong or damaged items and will work to correct the issue promptly. We will explain the next steps for your situation.

We aim to process approved refunds as quickly as practical. Our outside processing target is up to 7–14 days after the return is received and approved. Banks and payment providers may need additional time before funds appear.

Refunds are issued to the original payment method. You will receive a confirmation email once your refund is processed.

Refunds cover the product cost only. Original shipping charges are non-refundable, unless the return is due to an error on our part.

Exchanges are available, including moving between PowerPulse 10K and PowerPulse 20K with the appropriate price difference or refund.

Contact us to discuss what you need. Depending on the situation, we may arrange an exchange or use a return and refund followed by a new purchase if that is simpler. We will guide you through the approach for your request.

There is currently no restocking fee. Change-of-mind return shipping is normally paid by the customer; appropriate return or replacement shipping for defective, wrong or damaged items is covered by TEKINFINITE.

For help with a return, exchange or refund, use our Contact/Support form.